Through the Customer’s Eyes – Module 1 – Why Customer Service Matters – How to Establish Superior Value and Profitability
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Product Description
Through the Customer’s Eyes uses broadcast quality vignettes of typical customer interactions to demonstrate right – and wrong – ways to manage service situations. By combining presentation and dramatization with interactive exercises and other activities, content is presented in an engaging informative manner.
The first module builds the case for excellent customer service. Participants will learn:
* how service affects the company’s bottom line
* the critical formula CSRs must know before they interact with customers
* how to use a problem to increase customer retention
In addition, hands-on activities – like calculating the lifetime value of a customer – add practical application to the underlying concepts.
Through the Customer’s Eyes – Module 1 – Why Customer Service Matters – How to Establish Superior Value and Profitability
